Our Claims philosophy is to be Simple, Fast and Efficient

We care for you and your customers and deploy a smart combination of technology and human interaction to deliver customer outcomes.

Broker portal claims

Submit a claim via Broker portal for Home, Landlord, Motor, Commercial Motor and SME:

The best way for our broker partners to lodge a new claim is via our online portal

The portal allows live lodgement, which will allocate a claim number immediately.

You can also view and add file notes and documents. Adding notes and documents generates a claim activity for the Claims Officer to action within SLAs.

If you are a broker and haven't yet got access to our live portal please contact us at support@claimlogik.com (cc concierge@bzi.com.au) with “New Portal Access Request” in the subject line and our team will get you set up. (NB – you need to have Zebra Lounge access as well).

Lodge a new claim quickly through the Zebra Lounge
  1. Login into Zebra Lounge
  2. Go to Claims and click on Access to BZI Claims Portal
  3. Lodge your claim

Customer claims

Use the following contact details to submit a claim via phone or email

Private & Commercial Motor Vehicle
Home, Landlord & SME

Toll free: 1300 052 077


Note: For Home claims lodged before 12 December 2021, call InsurX on: 1300 253 692 BZI@insurx.com.au

Personal Accident & Sickness
Cyber Insurance

Phone (toll free): 1800 270 885


Written notification and all information is sent to:

Wotton & Kearney

Level 26, 85 Castlereagh St

Sydney, NSW 2000 Australia

Repairer network

A repairer network you can trust

Our network of repairers has the capability to provide quality, safe repairs to get you back on the road as soon as possible.

Search our claims repairer network