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Claims

BLUE ZEBRA CLAIMS PHILOSOPHY

We believe that the whole claims process, from lodgement to payment should be straightforward, fair and well communicated, leveraging technology to make it a great experience for all the stakeholders in the process. We closely monitor feedback from our partners via a net promoter score so that we can keep responding to market demands.

SIMPLE

We’ve partnered with Claim Central, to provide the services and technology, that streamline and speed up the claim process, delivering a simple and digitally enabled claim experience.

FAST AND EFFICIENT

We pride ourselves on responding and settling claims substantially quicker than the industry, with a reliable service that our customers expect and deserve. Our aim is keeping brokers and their customers informed and getting them back on their feet quickly with minimal fuss. Technology, including the option to remotely ‘live stream’ details of a claim to speed up damage assessment, helps us react fast to claims situations.


To submit a claim:

Phone (toll free): 1300 253 692
From overseas: +61 2 9301 8018
By e-mail: bzi@claimcentral.com.au
Coming soon: full end to end on-line claims management option

WHO IS CLAIM CENTRAL?

Since 2002, Claim Central have managed more than 160,000 property and motor claims, including 19 catastrophe weather events, on behalf of Australia’s leading insurers. They’ve also been recognised with 11 local and international awards for their claim management services and technology.

Claim Central’s simple and transparent claims management solutions enable faster claims, complete transparency and a connected customer experience.

A premium suite of services and technology, providing a true end-to-end claims solution where digital and real-world services integrate to make claims handling and repair management so much easier.

SIMPLE – WE ARE EASY TO DEAL WITH

Claim Central manages your claim on behalf of Blue Zebra from the initial loss all the way to completion – a true end-to-end service that provides simplicity, transparency and peace of mind in what can be a complex process.

Customers and brokers are provided with a connected team to manage the claim and a Customer Relationship Manager to keep them updated, answer any questions and guide them through the claim journey.

We are happy to consider the use of recommended tradesmen for inclusion in our panel.

Claim Central’s technology platforms provide the foundation for their award-winning services. Claim Central believe that connecting everyone in a claim dramatically improves communication, builds relationships and gives a clear line of sight to the activities to deliver a fast and efficient outcome

Learn more at http://claimcentral.com.au/policyholders/claim-process

For more information about Claim Central and their technology, please visit: