Simple, Fast and Efficient

Our claims process is simple, fast and efficient. We care for you and your customers. We deploy a smart combination of technology and human interaction to deliver optimized customer outcomes.

Submitting a claim via Broker portal - for Home, Landlord, Motor, Commercial Motor and SME:

The best way for our broker partners to lodge a new claim is via our online portal – Go to ‘Claims’ in Zebra Lounge and click on ‘Access to BZI claims portal’. The portal allows live lodgement, which will allocate a claim number immediately.

You can also view and add file notes and documents. Adding notes and documents generates a claim activity for the Claims Officer to action within SLAs.

If you are a broker and haven’t yet got access to our live portal please contact us at (cc with “New Portal Access Request” in the subject line and our team will get you set up. (NB – you need to have Zebra Lounge access as well).

Submitting a claim via phone or email:

Home, Motor and Commercial Motor

Phone (toll free): 1300 253 692
From overseas: +61 2 9301 8018

New Landlord & SME claims (starting from the 11th of May 2021)

Phone (toll free): 1300 052077

Personal Accident:

Phone (toll free): 1300 362 766
From overseas: +61 2 9970-7378

Cyber Insurance:

Phone (toll free): 1800 270 885

Claim Notices for Cyber Insurance:

Written notification and all information shall be sent to:

Wotton & Kearney, Level 26, 85 Castlereagh Street Sydney, New South Wales, 2000 Australia

Some information about Claim Central Consolidated and Insurx

Since 2002, Claim Central Consolidated have managed more than 160,000 property and motor claims, including over 40 catastrophe weather events, on behalf of Australia’s leading insurers. They’ve also been recognised with 11 local and international awards for their claim management services and technology.

Claim Central Consolidated’s simple and transparent claims management solutions enable faster claims, complete transparency and a connected customer experience.

A premium suite of services and technology, providing a true end-to-end claims solution where digital and real-world services integrate to make claims handling and repair management so much easier.

Insurx is the TPA business of Claim Central Consolidated and Blue Zebra has a dedicated Insurx claims team that supports Blue Zebra’s claims process.

Customers and brokers are provided with a connected team to manage the claim and a Customer Relationship Manager to keep them updated, answer any questions and guide them through the claim journey.

We are happy to consider the use of recommended tradesmen for inclusion in our panel.

Claim Central Consolidated’s technology platforms provide the foundation for their award-winning services. Claim Central believe that connecting everyone in a claim dramatically improves communication, builds relationships and gives a clear line of sight to the activities to deliver a fast and efficient outcome.

Learn more about Claim Central Consolidated at

Learn more about Claim Central Consolidated’s claim services businesses at:

Learn more about Claim Central Consolidated’s technology products at: